Return Policy

- The customer has the right to return within 7 days of receiving the order, provided that the product is in its original condition and the outer packaging has not been opened.

- The customer has the right to return if the product is damaged.

Return Fees:

- If the customer wishes to return a product in its original condition from the products subject to return and exchange, the customer bears the return fee estimated at 38 riyals

If the order is made via the cash on delivery service, the fee is also deducted from the returned amount.

- In the event that the order is canceled after it has been shipped, the estimated shipping fee of 19 riyals is deducted within Riyadh and 25 riyals outside Riyadh

- If the product is damaged, Banan bears all costs.

Product Return Mechanism:

- The customer service team is contacted within 7 working days of receiving the shipment via WhatsApp on the following number 0531519792

- Send a picture of the damaged product and a picture of the shipping carton cover and explain the damage for damaged orders.

- Customer Service Team Working Hours

Saturday from 10 am to 5 pm

Sunday to Thursday from 9 am to 8 pm

Product return period:

- Within 5-15 working days from receiving the shipment

Refund Mechanism:

You will receive your refund within 14 working days after returning the product or shipment to our warehouses. The amount will be refunded to the same bank account you used in the original payment process. In the event of payment via Tamara or Tabby, the amount will be refunded by them